Frequently Asked Questions

No, Karen Didion Originals is strictly a wholesaler and only accepts orders from retailers with a valid Federal Tax ID number. 

Karen Didion Originals has a yearly minimum order of $400 on the first order of each year. Once the minimum has been met, there is no minimum on reorders for the remainder of the current year.

If you are new or current retail store please create an account by clicking here or click the profile icon in the upper right corner of the screen. Once you are approved as a retailer this will allow you to view all available items and wholesale prices.

Karen Didion Originals only accepts orders from approved retailers. Orders may be placed in one of four ways.

  • An order may be placed online by logging in and shopping
  • An order may be emailed to info@karendidion.com
  • An order may be placed over the phone by calling 888-922-0450 or 636-279-1800.

When placing your order as a new customer, the following information will be required:

  • Company Name
  • Company Bill To Address
  • Company Ship To Address
  • Company Contact Name
  • Telephone Number
  • Fax Number
  • Email Address
  • Company website URL. (Company’s website will be placed on our website under the Store Locator page allowing customers to locate you easily as a Karen Didion Originals retailer vendor).
  • Ship Date
  • Items to be placed on order.
  • Credit Card Number which will be charged at time of shipment

Please email info@karendidion.com describing your interest in becoming a drop shipper.

Once your company has been approved as a Karen Didion Originals drop ship retailer, the following information will be required:

  • Karen Didion Originals has a minimum opening order of $400. If this has not already been met, a one time $400 down payment will be required which will go towards your current year’s drop shipment orders.
  • A valid credit card which all orders will be charged to prior to shipment.
  • A UPS/FedEx account number. All shipping charges will be charged to your company’s account number.

Please contact Karen Didion Originals via info@karendidion.com or call at 636-279-1800 to receive a copy of the Karen Didion Originals Drop Shipment Procedure form.

All damaged or missing items must be reported within 10 days of receiving the shipment. Damages/defects and/or missing items may be reported online via the Damages and Returns form under the Customer Service tab. Please provide the invoice number and item number of the item(s) being reported. You will also be asked to attach a picture of the damaged/defective item if the damage/defect is of a visible nature. All items must be returned in the original box with sufficient packing material to ensure no movement of the product within the box. Do not return any items without prior approval.

Any changes and/or cancellations to a current order must be done by email or fax. Order changes and cancellations will not be accepted via telephone as these changes and cancellations must be in writing. Order changes and cancellations may be emailed to info@karendidion.com .Written confirmation of receipt will be sent back in the same method. The order change and/or cancellation is not considered valid until confirmation has been sent.

When sending an order change and/or cancellation, please include:

  • the company name
  • sales order number
  • change and/or cancellation
  • name of individual sending the order change and/or cancellation

All orders are shipped from our warehouse facility in St. Peters, Missouri, USA.

  • Shipping charges will be calculated after the order has been consolidated and packed for shipping. Shipping charges range from 15-25% of the order total.
  • The most economical form of transportation will be chosen based on the size of your order. Forms of transportation are UPS/FedEx small pack or LTL/Full Truckload freight shipments.
  • Small pack orders via UPS or FedEx.
  • Freight LTL we use a variety of carriers.

Ship dates can be as early or late into the year as preferred. Any orders with ship dates prior to August 15th may be subject to partial shipments as Karen Didion Originals may not have all items available until this time.

Yes, Karen Didion Originals does sell to international companies. All shipments must be shipped to a freight forwarder within the United States.

Karen Didion has been designing and selling her designs since 1996.

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